Before you contact support ...

Search the Knowledge Base. Frequently asked questions and resolutions to existing issues can be found here.

If no solution is found in the Knowedge Base, email This e-mail address is being protected from spambots. You need JavaScript enabled to view it with a description of the problem. Attaching additional info (i.e. DirectX Diagnostic (dxdiag), screenshots, log files, and crash dumps will expedite our response to your issue. For more information on what files to attach to the email, search the Knowledge Base for "What to send to Forterra Support?".